Beyond the sessions being held at G-Force this year, Genesys will also offer a full day of free pre-conference sessions (Education Day) on Tuesday, May 10 and several free certification exams on Thursday, May 12 and Friday, May 13. This training has a combined value of up to $2,700. Take advantage of this opportunity to leverage the skills needed to Change the Conversation.
Free Education Day
Genesys University is providing free Education Day sessions before G-Force on Tuesday, May 10th.
This education day is aimed at reinforcing the strategic content of G-Force with your choice of four half-day sessions.
Sessions:
May 10th, 9:00 am - 12:00 pm
Intelligent Workload Distribution
A high-level business-use understanding of Intelligent Workload Distribution 8
Topics include:
• iWD (Intelligent Workload Distribution) from a business perspective
• The key benefits and capabilities of iWD
This is an abridged version of the standard 3 day course delivered at Genesys University.
Genesys Media Server
A high-level technical overview of Genesys Media Server 8
Topics include:
• What is Genesys Media Server 8?
• Capabilities of Genesys Media Server 8
This is an abridged version of the standard 3 day course delivered at Genesys University.
May 10th , 1:00pm-4:00pm
Composer 8 - Router
A high-level understanding of Composer as it is used for developing routing applications in Routing 8
Topics include:
• Introducing Composer
• New in Genesys8: Orchestration Server
This is an abridged version of the standard 4 day course delivered at Genesys University.
WFO Analytics
A high-level business-use understanding of Interactive Insights 8 and Genesys Advisors 8 Suite.
Topics include:
• Introducing WFO Analytics
• Genesys Interactive Insights 8
• Genesys Advisors 8 Suite
This is an abridged version of the standard 3 day course delivered at Genesys University.
Free Certification Exams
Genesys University is providing free Certification exams on Thursday, May 12 and Friday, May 13.
Exams will be given during the following times:
8:00 a.m. – 11:00 a.m.
11:00 a.m. - 2:00 p.m.
2:00 p.m. – 5:00 p.m.
Genesys Certified Professional Program Version 8
• GCP8 - System Consultant, Inbound Voice (GCP8, CIV P1)
• GCP8 - System Consultant, Voice Platform (GCP8 - CVP)
• GCP8 – System Consultant, Genesys SIP Server (GCP8-CSIP)
• GCP8 - System Consultant, Genesys Outbound Voice (GCP8-COV)
Genesys Certified Professional Program Version 7
• GCP7 – System Consultant, Inbound Voice (GCP7-CIV)
• GCP7 – Developer, Inbound Voice Routing (GCP7-DIV)
• GCP7 – System Consultant, Genesys Voice Platform (GCP7-CVP)
• GCP7 – System Consultant, Genesys Info Mart (GCP7-CGIM)
• GCP7 – Scheduler/Planner, Workforce Management (GCP7-SWFM)
• GCP7 – System Consultant, Workforce Management (GCP7-CWFM)
• GCP7 – System Consultant, Genesys SIP Server (GCP7-CSIP)
• GCP7 - System Consultant, Genesys Outbound Voice (GCP7-COV)
• GCP7 - System Consultant, Genesys iWD Solution (GCP7-CiWD)
Please Note:
• These tests are complimentary for all G-Force attendees
• Once Certification Testing registration opens, you will receive an email notification
• Remember that space is limited so registration is on a first-come, first-serve basis
*If you are taking certification exams on May 12 or May 13 be sure to book your hotel and travel arrangements accordingly; for departure on the evening of May 12 or on the day of May 13.
