G-Force Dallas 2011

Welcome
Here are just a few of the highlights and activities offered to you during G-Force Dallas.

Mainstage Attractions:

Keynote Speaker: Kevin Panozza, Chief Engagement Orator, Engage

Kevin was a founder of the outsource contact center provider, SalesForce, recognized as an outstanding commercial success story with consistent profit growth, organizational stability, and a global reputation for deploying emerging technologies and innovative selling and customer service techniques.

A thought leader in the Customer Contact industry, Kevin is a sought after keynote speaker and workshop facilitator committed to the cause of assisting enterprise to both understand and deliver great customer experience.

Mainstage Customer Speakers:

Jeff Camp, TXU Energy
TXU Energy, a long time Genesys customer, will share their experiences moving from ‘legacy Genesys’ to ‘new Genesys’ solutions and how they have been able to differentiate their company with their customers in the deregulated Texas utility market.

Susan Resendez, Farmers Insurance
Farmers Insurance, the third largest personal lines property and casualty group in the United States, has leveraged the value of the full Genesys suite - consolidating ten contact centers to three, offering their customers multi-channel service options and realizing the power of intelligent Workload Distribution (iWD).

G-Force Breakout Series

Choose from engaging and informative breakout sessions focusing on Customer Benefits, Products/Solutions and Business Applications. See detailed Breakout information, click here.

Don’t miss our Hosted/SaaS Breakfast Session featuring Ian Jacobs, Senior Analyst on the Customer Interaction Technologies team at Ovum. With a strong focus on core routing technologies, customer experience issues, social media and its impact on service, and customer interaction chains, Ian monitors and analyzes emerging trends, technologies, and market dynamics in the contact center, speech, and CRM industries. Wednesday, May 11, 7:45am-8:45am in the Seminar Theater.

GCAP Members enjoy your Private Reception in the GCAP Lounge located in the Partner Pavilion on Tuesday, May 10 at 5:00pm.

Be sure to stop by our Customer Video Room to share your customer service success! Located in State Room 2 on Level 2 of the Sheraton on May 11-12.

Choose from four different FREE Education Day sessions on May 10. See our Education Page for details.

CALA Attendees be sure to stop by the CALA Lounge throughout the conference and stay to experience CALA Sessions on Friday, May 13.

G-Force Dallas has it all. Whether you’re a business leader, customer service executive, contact center manager or IT professional, G-Force delivers a unique program designed to share knowledge and exchange ideas.

Change the Conversation and come talk to us at G-Force Dallas!